Keep Your Doll in Great Condition
- Cleaning: Clean your doll regularly using products suitable for its material. Avoid harsh chemicals and abrasive cleaning tools.
- Drying: Make sure your doll is thoroughly dry before storage, especially in areas where moisture may collect.
- Storage: Keep your doll in a clean, dry place away from direct sunlight, excessive heat, and sharp objects.
- Handling: Handle delicate areas gently and avoid prolonged pressure that may affect the doll's shape.
Always follow the specific care instructions provided with your product.
Lucky Doll offers a 1-year warranty on our products. If you experience any quality-related issues within one year of purchase, please contact our customer support team with your order details.
Need Assistance?
Whether you have questions about product specifications, customization, or an existing order, our team is here to help. Simply reach out through our Contact Us page.
Returns will be accepted for up to 30 days of Customer’s receipt or tracking number on unworn items. You, as a Customer, are obliged to inform us via email before you return the item, only in the case of:
– Received the wrong item.
– Item arrived not as expected (ie. damaged packaging).
– Item had defects.
– Over delivery time.
– The shipper does not allow the goods to be inspected before payment.
The returned product(s) must be in the original packaging, safety wrapped, undamaged and unworn. This means that the item(s) must be safely packed in a carton box for protection during transport, possibly the same carton used to ship to you as a customer.
Lifelike Details
Realistic details, made with care.
Personalized Options
Custom options to suit you.
Discreet Shipping
Private and discreet packaging.
Quality Materials
Selected silicone and TPE blends.
